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Frequently Asked Questions
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How to book a car from RentiCar?
Can a daily or monthly vehicle be rented?
Which brand and model vehicles do you offer in the rental service?
How long are the daily and monthly rental periods?
What is one way rental?
What are the information and procedures required to make a reservation?
What are the rental age and driver's license requirements?
Who can rent a vehicle?
Can the driver go abroad with the rented vehicle?
How to extend the rental period of the vehicle?
Can the return location of the vehicle be changed after the reservation?
How do the cancellation/refund processes work?
What are the procedures/Controls to be done during picking up process of the vehicle?
What documents should you bring during the delivery of the vehicle?
Where to pick up the rented vehicle?
What are the points to be considered regarding fuel in the pick up and return stages of the vehicle?
What should be considered when returning the vehicle?
How does the process work in case of returning the vehicle early and what are the obligations?
What should be done if the rented vehicle is not delivered on the return day?
What should be done if the return time of the vehicle is delayed?
Does the responsibility of paying the Motor Vehicle Tax (MTV) belong to the user or the company that provides the car rental service?
Who pays for the routine maintenance of the vehicle?
How HGS usage and loading done?
How is the Traffic Penalty paid in a possible case?
What is deposit and how is it applied?
Where can the invoice be requested?
What are the expenditure items included in the rental price and which types of expenditures are excluded from this price?
Is it possible to rent a car without a credit card?
At what stage and why is my credit card information taken?
How do car rental prices differ?
How are business lease requests forwarded?
What does mileage limit or unlimited kilometers mean?
Can a different person use the rented vehicle?
What are the services offered by our contact centre?
Is it possible to rent without making a deposit?
How can extra services/products be purchased?
What to do when vehicles' plate is lost?
What to do when the vehicle license is lost?
What to do when the key is lost?
What to do if the vehicle is stolen?
Who is responsible for the inspection of the vehicle in monthly rentals?
What to do in case of malfunction or vehicle warning lights come on?
What to do in case of an accident?
What action is taken in case of an accident while the rented vehicle is being driven by an unregistered driver?
How does the replacement vehicle process work in case of damage or annual maintenance of the vehicle?
What are insurance transactions? How is it done?
What are the conditions that are not covered by the insurance?