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Frequently Asked Questions
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Frequently Asked Questions
Frequently Asked Questions
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How to rent a car from RentiCar?
Can you rent a car daily or monthly?
Which brands and models of vehicles do you offer for rent?
What are the daily and monthly rental periods?
What is one-way rental?
What is the information and procedures required for car reservation?
What are the rental age and driving license requirements?
Who can rent a car?
Can you travel abroad with a rented car?
How to extend the rental period of a vehicle?
Can the return location of the vehicle be changed after booking?
How does the cancellation/refund process work?
What are the procedures/controls to be performed when picking up the vehicle?
What are the documents required for vehicle delivery?
Where to pick up the rented vehicle?
What are the fuel-related issues to be considered during the vehicle delivery and return stages?
What should be considered when returning the vehicle?
What is the process and what are the obligations in case of early return of the vehicle?
What should be done if the rented vehicle cannot be delivered on the return day?
What should be done if the return time of the vehicle is delayed?
Is the responsibility for paying the Motor Vehicle Tax (MTV) the responsibility of the user or the car rental service provider?
Who pays for routine maintenance of the vehicle?
How are HGS usage and top-ups made?
In a possible case, how is the traffic fine paid?
What is a deposit and how is it applied?
Where can I request an invoice?
What are the expenditure items included in the rental fee and which types of expenditures are excluded?
Can I rent a car without a credit card?
At what stage and why is my credit card information collected?
What are the differences in car rental prices?
How to submit corporate rental requests?
What does a mileage limit or unlimited kilometers mean?
Can the rented vehicle be used by a different person?
What are the services offered by the Contact Center?
Is it possible to rent without paying a deposit?
How can extra services/products be purchased?
What to do if a license plate is lost?
What to do if a license is lost?
What to do when the key is lost?
What to do if a vehicle is stolen?
Who is responsible for vehicle inspection in monthly rentals?
What to do if the malfunction or vehicle warning lights come on?
What to do in case of an accident?
What is the procedure in case of an accident while the leased vehicle is being used by an unregistered driver?
How does the replacement vehicle process work in case of damage or annual maintenance of the vehicle?
What are insurance transactions? How is it done?
What are the conditions that are not covered by insurance?